Refund policy

Returns

NAN’S STYLE accepts eligible return requests within 14 days of delivery.

To be eligible for a return, the item must be unused, unwashed, and in its original condition with original packaging and tags, when applicable. Customers must submit a return request before sending an item back. Returns sent without approval may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please submit a return request as soon as possible. Include your order information, a description of the issue, and clear photos of the item and packaging when requested. We will review the information and provide the appropriate resolution. When the issue is confirmed to be our error or an eligible damaged/defective item, NAN’S STYLE will provide appropriate return instructions and will not require the customer to pay eligible return-shipping costs.

Customer-Requested Returns

If you ordered the wrong item, selected the wrong size or color, changed your mind, or no longer want the item, you are responsible for return shipping. Original shipping charges are not refundable except where required by law or when the return results from our error.

Condition of Returned Items

Returned items will be inspected after they are received. Items showing signs of use, washing, stains, odors, pet hair, damage, missing packaging, missing parts, or other conditions that reduce their value may be refused or may qualify for only a partial refund, as appropriate based on the item's condition and applicable law.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.

Before Returning an Item

Please submit a return request and wait for return instructions before sending any product back to NAN’S STYLE.